Email Etiquette and Response Writing Courseware

Guidance on choosing email for appropriate communication scenarios and understanding when alternative channels might be more effective.

Best practices for creating clear and engaging subject lines that capture attention and set expectations.

Techniques for organizing emails for readability, including the use of headers, bullet points, and concise paragraphs.

Strategies for tailoring tone and word choice to fit the audience and context, ensuring professionalism.

Identification of pitfalls like ambiguity, excessive jargon, and lack of structure, and solutions to overcome them.

Methods for reviewing emails to catch errors and improve clarity, with tools and tips for efficient proofreading.

Emphasis on prompt acknowledgment of emails and strategies for managing delays respectfully.

Real-world examples highlighting good and poor email etiquette, with group activities for practice and feedback.

Creating SMART goals for ongoing improvement in email communication, supported by continued learning resources.