Dealing with The Public Courseware
Master Public Interactions with the Dealing with the Public Courseware!
About this Course
Looking to improve how you engage with the public? The Dealing with the Public Courseware is designed to help you handle diverse and challenging public interactions with professionalism and ease. Learn how to communicate effectively, manage expectations, and resolve issues while maintaining a positive image.
Perfect for customer service representatives, public-facing professionals, and support teams, this courseware will give you the skills to handle public interactions confidently. Purchase today and enhance your public communication skills!
Course Outline
Effective Communication Techniques
Mastering verbal and non-verbal communication.
Understanding the role of body language and tone.
Body Language Awareness
Activity focusing on open vs. closed body language.
Positive body language elements and their impact.
Managing Difficult Clients
Techniques for diffusing anger and managing triggers.
Role-play practice for de-escalation.
Using Calming Language
Creating a toolkit for calming phrases.
Emphasis on tone and language to guide conversations.
Questioning for Clarity and Control
Types of questions and their purposes.
Role-play activity for using questioning techniques.
Building Rapport
Methods for establishing trust and connection.
Role-play activity for practicing rapport-building.
Stress Management Techniques
Deep breathing, positive self-talk, and grounding methods.
Activity for developing a personal stress-relief plan.
Concluding Interactions Positively
Summarizing conversations and expressing gratitude.
Activity for building positive closing scripts.
Workshop Wrap-Up
Review of key skills and reflection on personal action plans.
Final Q&A and closing thoughts.
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Payment. Upon receipt of payment download will be made available and sent to your email. Please allow up to 12 hours for security and fraud protection checks to be completed.
Return or refund. As this is a downloadable product and you will have full access on download we do not provide a refund or return once delivered via email. Please contact our customer service for complaints as we will do our best to rectify.