Customer Service Relationship Building Training Courseware
Strengthen Connections with the Customer Service Relationship Building Training Courseware!
About this Course
Want to build long-lasting relationships with your customers? The Customer Service Relationship Building Training Courseware is designed to teach you how to create trust, foster loyalty, and deliver personalized service that keeps customers coming back. Learn proven strategies for nurturing customer relationships and exceeding expectations.
Ideal for customer service teams and professionals, this courseware will empower you to turn every interaction into a lasting connection. Purchase today and start building stronger customer relationships!
Course Outline
Adopting a Customer-Centric Mindset
Techniques for understanding customer perspectives, role-play activities, and reflective questions.
Key Drivers of Relationship Building
Discussion on essential elements like trust, communication, empathy, and exercises for self-assessment.
Building Self-Awareness and Communication Skills
Exploration of the Johari Window model and practical exercises for feedback and self-discovery.
Improving Interpersonal Skills
Hands-on practice in active listening, body language awareness, and empathy-building activities.
Mastering Verbal and Non-Verbal Communication
Techniques for effective communication, exercises for alignment between words and body language.
Perfecting Mingling and Networking
Tips for starting conversations, name recall strategies, and activities to enhance networking confidence.
Managing Difficult Conversations and De-escalation Techniques
Role-play scenarios to practice calming techniques and solution-focused dialogue.
Building Resilience and Stress Management
Strategies for identifying stress triggers, mindfulness exercises, and creating a supportive work environment.
Continuous Improvement and Action Planning
Setting SMART goals, feedback reflection, and planning for continued growth in customer service.
In Stock
Payment. Upon receipt of payment download will be made available and sent to your email. Please allow up to 12 hours for security and fraud protection checks to be completed.
Return or refund. As this is a downloadable product and you will have full access on download we do not provide a refund or return once delivered via email. Please contact our customer service for complaints as we will do our best to rectify.