Conflicting Communication Courseware
Navigate Conversations with Confidence using the Conflicting Communication Courseware!
About this Course
Are miscommunications causing tension in your interactions? The Conflicting Communication Courseware is designed to help you identify and resolve misunderstandings effectively. Learn essential skills for clarifying messages, managing differing perspectives, and fostering open dialogue.
Ideal for professionals, teams, and anyone looking to enhance their communication skills, this courseware will empower you to turn conflicts into constructive conversations. Purchase today and improve your communication for better relationships!
Course Outline
Identifying Types of Conflict
Differentiates between task, relationship, and process conflicts, providing examples and resolution strategies for each type to help participants identify and understand conflicts in their workplace.
Understanding Personal Conflict Styles
Introduces five conflict styles—competing, collaborating, compromising, avoiding, and accommodating—with activities to help participants identify their own styles and understand their impacts on conflict resolution.
Four-Step Conflict Resolution Process
Outlines a structured approach to conflict resolution including preparation, listening and understanding, communicating and collaborating, and following up to ensure sustainable solutions.
Effective Communication Techniques for Conflict
Emphasizes key skills such as active listening, assertive communication using "I" statements, and the importance of empathy and validation in resolving conflicts.
Scenario-Based Practice
Engages participants in applying their skills through role-playing exercises based on typical workplace scenarios, enhancing practical understanding and application of the concepts taught.
Reflection and Discussion
Encourages participants to reflect on personal experiences of conflict and discuss how different styles and strategies may lead to more effective outcomes.
Action Planning
Guides participants in developing personal action plans to implement conflict resolution strategies in their professional lives, considering potential obstacles and solutions.
Tools and Resources for Conflict Resolution
Provides additional resources, including a conflict style assessment questionnaire and a template for developing an action plan, to support ongoing learning and application beyond the course.
Course Wrap-Up and Evaluation
Concludes with a final group discussion to share insights and feedback on the course, emphasizing the importance of continued practice and learning in conflict resolution skills.
In Stock
Payment. Upon receipt of payment download will be made available and sent to your email. Please allow up to 12 hours for security and fraud protection checks to be completed.
Return or refund. As this is a downloadable product and you will have full access on download we do not provide a refund or return once delivered via email. Please contact our customer service for complaints as we will do our best to rectify.